• Funding 8
  • Open Account 7
  • Platform 6
  • Support 3
  • Trading 8
How can I cancel a withdrawal?

Even if your withdrawal request is being processed, you can still cancel it and return your money to your trading account. The withdrawal cancellation option works best when you do not have funds in your account but wish to continue trading. Simply cancel your withdrawal by contacting us by phone or email.

How can I withdraw money from my account?

You can withdraw money from your account by using the same method you deposited money: credit card or a wire transfer.

How do I make a deposit?

We offer several payment methods: Credit Card, Wire Transfer, as well as several forms of e-payment.

The first step is login to your account, then go to the ‘Deposit’ section

Click on your preferred method, enter the amount you wish to deposit and add the payment method details into the fields

Click on ‘Deposit’

Is there are a minimum withdrawal amount?

The minimum withdrawal amount is $100.

What is a SWIFT code?

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what SWIFT code is.

If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

What is the maximum deposit amount?

It depends on the deposit method.
1. Credit card – Amount Varies
2. Wire – Unlimited
3. E-wallets – Amount Varies

What is the minimum deposit amount?

250 USD / GBP/ EUR

Which payment methods are accepted?

The payment methods you can use through our page are credit cards (Mastercard, Visa), E-Wallet (APM, EFT) and Wire Transfer.

Are payouts subject to taxes?

Traders are responsible for their own tax liability. See our general terms for more details.

Do I have to deposit money for registration?

A deposit is not required in order to register or to open an account.

However, you will have to deposit money to start trading.

How can I register?

Join us in 3 simple steps:
1. Click on Open an account on the home page.
2. Fill in the mandatory details.
3. Submit the form.
4. Start trading.

Welcome to Handelex!

How secure is our trading platform?

We use all possible measures to ensure your security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

If I’m having problems registering, what do I do?

Our team is here for you and ready to help.

What currency can I use for trading?

You can open an account in USD, EUR, or GBP.

Note: you cannot change your currency once you have registered.

What is the registration fee?

Τhere is no registration fee.

Do I need to install software?

Handelex is a web-based trading platform. You can log in to your account and trade on any device that has an internet connection.

What do the colors of the rates on the trading platform mean?

Green indicates the rising of a price, and red indicates the falling of a price.

What is an underlying asset?

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

What is the time shown on this site?

The time is set at GMT +0 and it’s synchronized with the market time.

Where can I view my trading history?

All your deposits, withdrawals and portfolio history can be viewed in your Account section. Just login to your account and select the information you wish to view.

How can I contact you?

Our support team is here to help. Contact us via an email or by the phone number in our Contact Us page.

How can I update my personal details?

You may update your personal details by going to your account, or by contacting us by email

What should I do if I have forgotten my password?

Please click on forgot password? and a new password will be issued and sent to your email.

How are rates determined?

Rates are the quoted prices of the underlying assets. The price offered is based on live feeds. Please note that rates offered are not always reflective of exact market prices – they can vary up to a few pips.

How can I make a trade?

You can place an order in three simple steps after logging in to the platform:

1. Select your asset

2. Choose whether to BUY or SELL

3. Decide upon an investment amount

What is a rollover?

A rollover is the period at which one trading day switches to the next, which is at 5pm EST. It can also refer to interest credited or debited to positions open at the time that the trading day switches.

What is the expiration rate?

The expiration rate is the asset price at the time you close your trade. Your trade is profitable if the SELL price of your asset at the close of the trade is greater than the BUY price minus the spread that was in effect at the beginning of the order.

What is the expiration time?

The expiration time can refer to either the time at which an order is closed by the trader or the time that an asset’s contract ends, for assets with specific open and close periods. These assets are typically commodities.

What return will I receive in case of successful investment?

CFD returns are based on the size of your order and the difference between the price of the asset when the order is opened and when it is closed. To determine your profit, subtract the BUY price from the SELL price, and then multiply this amount by the number of lots that were purchased.

Why am I unable to make a trade?

If you are not able to place a trade, first check that you have sufficient funds in your account and whether the asset is currently available for active trading.

Why do the rates continue to change before I make a decision?

CFD trading is a fast-paced market where prices are constantly changing. The platform updates with the latest prices available on our feed.